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We will provide a value for money service, on time, with accurate information on venues, activities, times and prices.

• Good value for money

• Prompt service

• Services run on time

• Service right first time

• Information provided

• Convenient opening hours

We respond to our customer suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions, within set timescales.

• Staff show a sincere interest in solving problems

• Staff always willing to help

• Act on complaints immediately

We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe.

• Staff behaviour instils confidence

• Staff consistently courteous

• Knowledgeable staff

• Approachable staff

• staff greet me

• Staff are never too busy to respond to my requests

• Staff well presented & identifiable

• Staff give individual attention

• Have my best interests at heart

• Understand my specific needs

We maintain the highest possible standards of health and safety and provide a clean and comfortable environment for all our customers.

• Modern, good quality equipment

• Appealing atmosphere / appearance

• Clean facilities

• Good range of products

• Safe and secure

• Well organised