Customer Service

Sports Centre Service Standards

QMU Sport & Fitness are committed to providing you with a high standard of facilities and services within a safe, friendly and informative environment so that you can enjoy your chosen activity to the full. Our staff, who are trained to a high standard, endeavour to provide you with a high quality service and are happy to assist with any questions you may have. A full copy of our customer service standards and how we perform against these standards are available at the links below:

Sports Centre Service Standards

How we performed against these standards

Sports Centre Survey

QMU Sport & Fitness would like to thank all survey participants for taking the time to complete our questionnaire. Your feedback is very valuable to us and it will play an important role in making improvements to the Centre. Results of our survey can be seen below.

QMU Sports Centre Survey Results 2022/23

Fitness Class Survey

In addition to our annual survey, we carry out a monthly fitness class survey. For results of these surveys, please click on the link below:

QMU Sports Fitness Class Survey 2022/22

Have Your Say

Here at QMU Sport & Fitness, we are continually trying to provide a better service by listening to the feedback provided by our customers. Many initiatives that are now operating are as a direct result from feedback from you. For examples of some of these initiatives please see the 'you said, we did'

If there is something that you would like to tell us, please email sportsreception@qmu.ac.uk or complete a customer comments card on your next visit to the Centre.